“We did appreciate the help with ‘future proofing’ our home... It means we can comfortably stay here as long as we wish, even if we suffer mobility problems in the future.”
Mr & Mrs H
Data Analyst
“My husband and I would like to thank you so much for all the help we have received regarding an elderly friend of ours. Unfortunately, due to not having any family, he was struggling to find some support until “My Care Direction” came along. Our consultant was able to help us with finding the best care for his needs and point us in the right direction. Without your help in this matter, we don’t know what we would have done. We are eternally grateful for all you have and are continuing to do.”
Mr & Mrs S - Powers of Attorney
Sales Executive
“We were recommended by friends who had two bathrooms designed... We fell in love with their designs so asked for a visit. As an older couple we were concerned with our safety.… Our consultant was respectful and kind as he walked us through a safer yet modern design...we are so happy with the finished product....”
Mr & Mrs F
Sales Executive
Customer Reviews
Offering Trusted, Independent Guidance on Elder Care Across
Devon & Cornwall
Whether looking for guidance for yourself, or for a loved one, we will help you navigate the care system and find the right support. We are here to help you stay in control and find the care that suits your values, routines and needs.
How We Can Help You
We help guide you through the care maze
Protection for your wellbeing and finances
Supporting you for as long as you need it
“I’m not sure what I need yet — I just want to talk it through with someone who understands care and can point me in the right direction.”
How We Can Help
In our free initial care needs call, we’ll take time to understand your situation, answer your questions, and outline the key options available. You’ll leave the call with clear next steps, practical suggestions, and the reassurance of knowing where to start — without any pressure or obligation.
Free Initial Care Needs Call
A friendly chat to understand your situation and guide your next steps
Sometimes the hardest part is knowing where to start. Our free Care Needs Screening Call is a simple 15-20 minute phone conversation to help you get clarity.
Whether you are supporting an elderly loved one or planning for your own future, we’ll listen carefully, answer any initial questions, and signpost you to the right next steps. There’s no obligation and no pressure—just straightforward guidance from someone who cares.
FREE
“I don’t even know where to start — I feel completely lost and don’t want to make the wrong decision about care.”
How We Can Help
We’ll listen to your situation, explain your options clearly, and outline practical next steps. You’ll get a personalised summary, written resources, and signposting to trusted services — so you can move forward with confidence.
Care Guidance Call
Telephone advice and information
Your first step towards clarity and control. In a 60–90 minute confidential phone or video consultation, you’ll speak with an experienced MCD Care Advisor who will:
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Listen carefully to your concerns and priorities
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Explain your care options in plain language
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Give you clear, practical next steps to follow
You’ll also receive a personalised written summary, tailored resources, and recommendations for trusted services or professionals.
Ideal as a first step or for general advice.
£396
“I’ve spent hours searching for care homes online, and I still don’t know which ones are any good or even have space.”
How We Can Help
After an in-depth consultation, we’ll prepare a personalised shortlist of care providers — including availability, CQC ratings, pricing, and suitability for your needs. We’ll guide you until care is successfully arranged, saving you time, stress, and uncertainty.
Care Search Consultation
Telephone consultation, tailored care search and shortlist
We take the stress out of finding the right care. After an in-depth phone consultation, we’ll create a detailed report with a personalised shortlist of care providers — including availability, CQC ratings, pricing, and suitability based on your preferences and location.
Includes:
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One-to-one phone consultation
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Tailored care shortlist
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Follow-up support until care is arranged
Ideal if you’re short on time or overwhelmed by options.
£775
“We need to plan care, but our family can’t agree on the best approach and it’s causing tension.”
How We Can Help
We’ll meet in person or via video to understand everyone’s concerns, assess needs, and prepare a tailored shortlist. Our ongoing support ensures the final plan works for everyone involved — especially the person receiving care.
On-Site Consultation & Care Search
In-person consultation, care planning, and care search
Meet with your MCD Care Advisor in your home or care setting. We’ll support you in understanding your current needs, exploring future options, and resolving any family concerns or conflicting views.
Includes:
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In-person care consultation
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Tailored care report with shortlist
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Ongoing follow-up support
Ideal for collaborative planning with the person needing care.
£1,197
“I’m nervous about visiting care homes on my own — I don’t know what to ask or how to judge if it’s right.”
How We Can Help
We’ll accompany you to visits, ask the right questions, and help you reflect on each option. You’ll get written summaries and impartial advice, making the decision easier and less overwhelming.
Assisted Care Home Visits
In-person support with visiting care homes or meeting care providers
This premium service includes everything in On-Site Consultation & Care Search, plus hands-on support during your visits to care providers. Your Care Advisor will attend with you, ask the right questions, and help you reflect on your options.
Includes:
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Accompanied care provider visits
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Written summaries of each visit
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Follow-up advice and emotional support
Ideal for clients who feel anxious, live at a distance, or want expert help on the ground.
£1,854
“I’m not sure my loved one is getting the right level of care — but I don’t know how to prove it.”
How We Can Help
We’ll carry out an independent assessment and provide a written report with recommendations. If needed, we’ll return for regular reviews to ensure care remains appropriate and standards are maintained.
Care Needs Assessment & Follow-Up
Independent assessment, written recommendations, and ongoing oversight to ensure care remains effective and appropriate.
We carry out an in-depth review of current and future needs, producing a clear report with practical recommendations. Follow-up visits and monitoring help identify issues early and keep care plans on track.
Includes:
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Evaluation of current care arrangements
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Scheduled visits for quality checks (Where requested)
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Independent representation and support for the client
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Promptly notifying family or attorneys of concerns with recommended actions
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Acting as the central liaison for all health and social care contacts (Where requested)
Ideal for Long-distance families, attorneys, or anyone needing independent oversight.
£850
“I want to stay in my own home, but I’m starting to find things harder and I’m worried about falling.”
How We Can Help
We’ll assess your home for safety and accessibility, recommend adaptations, and help you access mobility aids, Blue Badges, or grants so you can stay independent for longer.
Home Safety & Accessibility Review
Practical advice to help you stay safe and independent at home.
We assess how well your home suits your current needs and recommend improvements that can make life easier and safer — now and in the future.
Includes:
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Home safety checks & improvement suggestions
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Advice on home adaptations & layout changes
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Mobility aids & equipment recommendations
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Help with Blue Badge, dropped kerb & Motability applications
Ideal for older adults, carers, or anyone planning to remain at home.
£405
“The forms are so long and confusing — I’m scared of making a mistake and being refused.”
How We Can Help
We’ll guide you through the process, complete forms accurately, and ensure everything is submitted on time — whether it’s for funding, benefits, housing grants, or mobility support.
Form Filling & Applications
Support with official paperwork, saving you time and reducing stress.
We take the hassle out of paperwork by helping you complete key forms and applications accurately and on time, especially when dealing with funding, care, or housing support.
Includes:
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Continuing Health Care & Care Funding Applications
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Attendance Allowance & Benefit Forms
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Housing Grant and Council paperwork
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Blue Badge and mobility-related applications
Ideal if you’re overwhelmed by forms or need extra help to get it right.
£330
"I'm finding it harder to stay on top of things - I just want to speak to someone who can help take the load off without taking over"
How We Can Help
Our Independent Living Concierge offers discreet, intelligent support to keep life running smoothly at home. It starts with a dedicated Discovery Consultation, where we take time to understand your routines, preferences, and priorities. From there, you can opt into one of our tailored monthly plans — giving you a personal point of contact to coordinate services, check standards, chase referrals, and advocate on your behalf. You stay independent and in control — we handle the rest.
Independent Living Concierge Service
Discreet, proactive help to manage home and lifestyle tasks — so life runs smoothly.
We coordinate the practical details that support independent living — from booking services to handling admin — giving you freedom, reassurance, and more time for what matters most.
Includes:
• Managing household bills & services
• Appointment bookings & reminders
• Sourcing and liaising with reliable providers
• Help with non-care paperwork and follow-ups
Ideal if life’s logistics are becoming a burden or you’d value expert help keeping everything on track.
£330
“Our situation doesn’t fit into a standard package — we just need someone to help us figure it out.”
How We Can Help
We’ll design a flexible plan that meets your unique needs, whether it’s coordinating a hospital discharge, arranging emergency cover, or supporting you during a complex care review.
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Who do you support?We support older people, their families, and carers needing help with care decisions — whether at home, in hospital, or planning ahead. From self-funders to those navigating NHS or local authority systems, we are here to guide, advocate, and make life easier.
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Why should I use My Care Direction instead of doing this myself?We’re independent, clinically trained, and local. You get decisions guided by expert, impartial advice. We are not tied to any care homes or agencies, so our support is always in your best interests. Our team blends real health and social care know-how with a warm, person-centred approach.
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How do I know my loved one will get the right care?We secure options that are tailored precisely to their personal needs, circumstances, and future goals, giving families confidence, clarity, and a practical way forward.
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What if we are unsure or family members disagree?We act as an impartial expert, guiding discussions so everyone feels heard. We will help explore options together, give balanced advice, and build a plan the whole family can feel comfortable with.
Why Families Choose Us
“Helping Families Navigate Care Together”
Rooted in compassion, expertise, and independence — we’re here to simplify tough decisions, secure tailored care, and guide families with calm clarity, no matter how complex things seem.
Need trusted care advice?
We’re here -get in touch
Whether you’re seeking care solutions for yourself or a loved one, we’re here to help. At My Care Direction, we make reaching out easy and reassuring.
Our team listens first, then provides clear, tailored next steps for your unique needs. Get real solutions, expert support, and genuine care — for individuals, families, and professionals.
Speak with experts who truly understand care challenges, funding needs, and sector demands.
Receive step-by-step help — from personal care to funding, care options, or business support.
Experience a warm, responsive team that puts people first — every family, client, or service.