Accessibility statement

Our commitment

A lot of the people who need this website are older, tired, worried, reading on a phone in a hospital corridor, or using a screen reader. That is exactly who we built it for, so accessibility is not an afterthought.

We aim to meet WCAG 2.2 level AA. We are not claiming that every page passes every criterion — we have not yet had an independent audit, and we would rather tell you that honestly than print a badge we cannot stand behind. What we can tell you is what we have deliberately done, what we know is not perfect yet, and what we will do if you cannot use something.

Things we have done on purpose

• Body text at 17px or larger, with generous line spacing, and never a fixed pixel height that clips text when you zoom
• Colour combinations chosen for contrast — navy and dark ink on white or very pale blue, not grey on grey
• The site works at 200% browser zoom and reflows to a single column on a phone
• Content is written in short sentences and plain English, with headings that say what the section is actually about
• Links describe where they go — no bare click here
• Nothing auto-plays, nothing flashes, and nothing moves unless you ask it to
• Forms and quizzes can be completed with a keyboard, and questions are asked one clear thing at a time
• We never rely on colour alone to tell you something important

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, because of the exceptions listed above. We test as we build, using keyboard-only navigation, browser zoom, automated checks and a screen reader on the pages families use most — the home page, the funding guides, the contact and booking pages.

As a private business we are not covered by the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. We are, however, covered by the Equality Act 2010, which requires us to make reasonable adjustments so that disabled people are not put at a substantial disadvantage. We take that duty seriously and we would rather adjust than argue.

Reporting a problem

Tell us and we will fix it or find you another way round it. If you are not satisfied with how we respond, you can contact the Equality Advisory and Support Service (EASS) on 0808 800 0082, which gives free advice on the Equality Act.