Our Standards, and What We Are Not

What you can hold us to – and the things we will never claim to be

A care guidance practice is trusted or it is nothing. This page sets out who we are registered with, what we are insured for, how we handle your records, what we refuse to do, and the plain rules we work to. If anything here is not true on the day you ask, we will tell you.

Written by Francis, co-founder · registered mental health nurseReviewed by Samantha, co-founderLast reviewed 11 September 2026Sources: GOV.UK, NHS, our editorial standards

Nurse-ledRegistered mental health nurse (NMC), PIN current, revalidated. Thirty-six years of practice, care home ownership and management.

Insured for the workProfessional indemnity covering capacity assessments, COP3 and expert reports, LPA preparation, CHC and s.117 representation. Insurer named on request.

IndependentNo commission, referral fee or gift from any care provider, will writer, adviser or solicitor. Ever.

WHO WE ARE

Registrations and cover

Practitioner: Francis, registered nurse (mental health), Nursing and Midwifery Council. PIN and revalidation date available on request.
Company: My Care Direction is a trading name of MCB-HUB Ltd, company number 13962703, registered office Generator Building, Counterslip, Bristol BS1 6BX. VAT 479 0951 48.
Data protection: ICO registration ZB312478. Records are held on UK-hosted Google Workspace, with authority to see records signed before any are requested, and retained for the period stated in our terms.
Insurance: professional indemnity and public liability, with the schedule naming capacity assessment, COP3 and expert reports, LPA preparation and certificate provision, CHC and Section 117 representation, contract reviews and written opinions relied on by third parties.
Training: expert-witness report writing and courtroom skills; LPA preparation training; annual MCA, CHC Framework and Mental Health Act updates in the CPD folder.
Memberships and listings: Society of Later Life Advisers affiliate (in progress); Paying for Care directory; Cyber Essentials (in progress). Badges appear here once granted, not before.

Eight plain rules

Free first

Ten free decision checks with no email address. A free 20-minute call with a written note. Nobody pays to find out whether they need to pay.

Fixed fees, in writing

Every fee published on one page, agreed in writing before work starts, with the scope and turnaround stated.

Case screening

We do not take cases we think will lose, and we say so in writing. An appeal we decline costs us money and is the reason families trust the ones we take.

Records, not opinions

Every report is built on the care records, the Framework or the Code, and what we saw. Every call is recorded with consent and summarised.

Say what it is not

Not legal advice. Not financial advice. Not a diagnosis. Not an eligibility decision. The edges are on every service page.

Introduce, never steer

Where a solicitor, adviser or will writer is needed we introduce one, with your permission, and take nothing.

Safeguarding first

If someone is at risk, that comes before the case, the fee and the client. We will say so and act.

Own our mistakes

Complaints go to Samantha, co-founder, within five working days, and to the relevant Ombudsman or the NMC if you are not satisfied. Complaints procedure →

The boundaries, in one place

What this is not

Not solicitors. No probate, deputyship applications, litigation, judicial review or rights of audience. We supply evidence and give it; a solicitor conducts the case.
Not financial advisers. No annuities, equity release, investments, pensions or fact-finds. A SOLLA adviser advises; we introduce.
Not will writers. Our partner drafts; we assess capacity.
Not a care provider. We do not employ, direct or pay carers; that is CQC-regulated personal care and the provider holds the contract.
Not an IMCA or IMHA. Those are statutory roles commissioned by councils. We provide independent professional advocacy.
Not assessors of testamentary or litigation capacity. Courts prefer a doctor; we introduce one.
Not a guarantee. You pay for the work and the written case, never for the result.