Independent · no commission from any care provider · fees published
Professionals
Independent help at every stage of arranging care.
From the first worried phone call to a placement, a funding challenge or a review months later — one nurse-led service, fixed fees, and a written outcome you can act on. You do not need to know which service you need before you get in touch.
How working with us goes
No forms to fill in before you can speak to somebody, and no obligation at any point.
Tell us what is happening
A free 20-minute call. You do not need documents, dates or a diagnosis — just the situation as you understand it.
We say what would help
Honestly, including when the answer is that you do not need to pay us for anything.
The work is done
An assessment, a guidance call, a care search, a funding review or a discharge plan — at a fixed fee agreed first.
You get it in writing
A document you can share with siblings, a solicitor, a local authority or an NHS panel.
We stay reachable
Care needs change. You can come back for a single piece of work or ongoing support when they do.
Every service, and what it is actually for
Fixed prices, each with a written deliverable. Click any service for the full detail.
Or begin from your situation instead
Most people arrive here with a situation rather than a shopping list. Pick whichever sounds most like yours.
I do not know where to start
Somebody is not coping and you have no idea what the options even are.
Finding the right care
Care homes, nursing homes, home care — and how to tell a good one from a good brochure.
Worried about the cost
What care costs, what is means-tested, and what you may be entitled to claim.
Should the NHS be paying?
Continuing Healthcare is assessed on health needs, not on savings. Most families are never told.
Leaving hospital
You have been told a relative is medically fit for discharge and the clock is running.
Is the current care right?
An independent, written second opinion on care that is already in place.
I am an attorney or deputy
Independent evidence to support decisions made on somebody else behalf.
Planning ahead
Free guides and checklists for families making decisions before a crisis forces them.
Where families most often get stuck
Home care or a care home?
This is rarely a straight comparison. Home care can be excellent value at a few visits a week and surprisingly expensive once someone needs overnight or waking cover. A care home has a single weekly fee that covers accommodation, meals, and staff on site around the clock. The right answer depends on how much care is genuinely needed, how safe the home environment is, and how well isolation is being managed — not on which sounds nicer.
Residential care or nursing care?
Residential homes support people with day-to-day living. Nursing homes have registered nurses on the premises and take people whose needs are clinical as well as practical. Choosing the wrong category is one of the most common and most expensive mistakes families make, because a move that has to be repeated a few months later costs money and, more importantly, costs the person their bearings.
Who is going to pay for this?
There are three broad routes: local authority funding after a means test, NHS funding through Continuing Healthcare or Funded Nursing Care, and self-funding. They are not mutually exclusive and they are not permanent — the right route can change as needs change. Most families are only ever told about one of them. Our funding support and CHC pages explain both sides of that.
Being rushed by a hospital
Discharge pressure is real, but it does not remove your right to be given the plan in writing, to understand what has been assessed, or to ask what happens if the placement is not suitable. A family who understands the plan usually agrees to it sooner, which is why independent input speeds discharge up rather than slowing it down. See hospital discharge.
When dementia changes what is needed
Dementia rarely arrives with a tidy plan. Needs change unevenly, and arrangements that worked six months ago can quietly stop being safe. Reviewing care regularly, rather than only after an incident, is the single most useful habit a family can build.
- What exactly is included in the weekly fee, and what is charged separately?
- Is this a residential or a nursing placement, and who decided that?
- Has a Continuing Healthcare checklist been completed? If not, why not?
- What happens if needs increase — can this provider still meet them?
- What is the notice period, and what happens if funding changes?
- Has a local authority financial assessment been offered?
- What is the staff turnover, and who is on duty overnight?
Advice you can keep, not just a conversation
Every paid piece of work leaves you with something written. That matters when several people have to agree, or when somebody else needs convincing.
A written summary
What was discussed, what we found, and what we think should happen next — in plain English, not jargon.
A clear action plan
Ordered, practical steps with who does what and roughly when. Something you can work through at your own pace.
Evidence you can use
Reports written to be read by a family, a local authority, an NHS panel or a court, and to stand up when they are.
Named turnarounds
Written work has a stated timescale — usually 48 hours for a discharge response and five working days for a full report.
Before you get in touch
Do I need to know which service I need before I book?
No. That is what the free 20-minute call is for. We will tell you honestly which piece of work would help, or that none of it is necessary yet.
How much does it cost to get help finding care?
Prices are fixed and published. A Care Search Consultation is £775, an on-site consultation and search is £1,197, and assisted care home visits are £1,854. Nothing starts before the fee is agreed.
Can you help if we live in another part of the country?
Yes. Guidance calls, funding work, Continuing Healthcare reviews and written reports are carried out by telephone and video across the UK. Only visits and on-site assessments need us to be physically present — see areas we cover.
How quickly can you help if there is a hospital discharge?
Our response target for the Hospital Discharge Package is 48 hours, because that is usually the window in which decisions are actually being taken.
Do you take commission from care homes?
No, in either direction. We do not accept referral fees or introduction payments from providers, and we do not pay them. That is the whole basis of the practice.
Can you deal with the local authority or the NHS for us?
We can review what has been done, tell you where the evidence is weak, prepare written material, and support you through assessments and reviews. Decisions themselves are always made by the NHS or the local authority.
What if we have already chosen a care home?
Then we will tell you if it looks like a sound choice. Independent advice is as useful for confirming a decision as for changing one.
Is a Care Guidance Call different from the free call?
Yes. The free call is 20 minutes and diagnostic. The Care Guidance Call is 60–90 minutes and ends with a written action plan you can follow.
Do you work with solicitors, attorneys and deputies?
Regularly. Independent care reports and assessments are often needed for best-interest decisions, deputyship files and Court of Protection matters. See for professionals.
Useful next steps
You don’t need to know which service you need.
Just tell us what’s happening.
No pressure. No care-provider commissions. Just a conversation about what may help.