What happens after you call – hour by hour, then week by week

Families ask two things before they ring: what will you do, and what will it cost. The fees are on one page. This page is the other half: what actually happens from the moment you book, who does what, and what you receive at each step.

Written by Francis, co-founder · registered mental health nurseReviewed by Samantha, co-founderLast reviewed 11 September 2026Sources: GOV.UK, NHS, our editorial standards

Book a free 20-minute call Our fees

Same or next working dayThe free call is booked online into a real calendar. No callback queue.

A written note after the callSent the same day. Yours to keep, forward or ignore.

Everything recorded, with consentCalls are recorded and summarised so nothing you tell us is lost between people.

THE FIRST DAY

From booking to written note

1

You book

Online, or Samantha books it for you on the phone. You get a confirmation with a short care-check to fill in if you want to – it saves ten minutes on the call.

2

The call

Twenty minutes with Francis, a registered nurse. What is happening, what has been said, what has been signed, what you are afraid of.

3

The note

One page, the same day: the situation as we understand it, the one thing to do this week, the free routes, and what we would charge for, if anything.

4

Your decision

If a paid service helps, the note says which, what it costs and how long it takes. If not, it says that instead.

IF YOU INSTRUCT US

How a piece of work runs

1

Terms and consent

Electronically signed: what we will do, the fixed fee, the turnaround, and authority to see records if we need them.

2

Records and visit

We obtain what we need – care notes, the DST, the discharge summary – and visit or meet by video where the service includes it.

3

Draft to you

You see the report, plan or letter before it goes anywhere. One round of changes is included.

4

Delivered, and the next step named

Sent as a PDF from us, with a short video walk-through where it helps, and a written view on whether anything further is worth doing.

5

Review

A check-in after the outcome, and a review-date reminder where a funding decision will be revisited.

Who you deal withFrancis does the clinical work – every assessment, report and meeting. Samantha runs the practice, books, invoices and answers the phone. Nothing is subcontracted to a call centre, and no AI writes a report; the assistant on this site answers questions and books calls, and a nurse checks anything that matters.

What this is not

No hourly billing except where the hour is the product (meetings and advocacy).
No work starts without written terms and a fixed fee.
No report goes to a third party without you seeing it first.

Our standards. NMC-registered nurse · professional indemnity insured · no commission from any provider · not legal or FCA-regulated financial adviceWhat we are, and what we are not →

It starts with twenty minutes.

Same or next working day, and a written note you can keep.

Book a free 20-minute care needs call Take the 2-minute care check

No pressure. No care-provider commissions. A written next-step note after every free call.

Book your free 20-minute call