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URGENT HELP · WE RING BACK THE SAME WORKING DAY
Tell us what is happening
If something has changed and you need help quickly, this is the fastest way to reach us in writing. It takes about a minute. If you would rather talk, the number is on this page and a person answers it.
Same working dayWe ring back the same working day, and sooner where a hospital discharge is involved.
No commission, everWe take no payment from any care provider, so what we tell you is not steered.
If it is an emergencyIf someone is at immediate risk, ring 999. If you are worried an adult is being abused or neglected, contact the council adult safeguarding team.
SEND IT IN WRITING
A few details, and we will call you back
Four questions. Nothing here commits you to anything, and we use your details only to respond to you.
WHAT HAPPENS NEXT
Three steps, and none of them cost anything
1
We read it and we ring
One of our team reads what you have written and rings the number you gave, the same working day where we can.
2
We tell you what we would do first
Usually that is one or two calls in a particular order. We say what they are, who makes them, and what to ask for.
3
You decide what happens after
If you want us to take some of it on, we say what that costs before anything starts. If you do not, you still have the plan.
You do not need to know which service you need.
Just tell us what is happening.
No pressure. We take no commission from any care provider.