Care advice in South West London
Independent care guidance, needs assessments and advocacy for families across South West London – in person at home, in hospital or in a care home, and by phone or video.
Areas we cover in South West London
Don’t see your town? These are examples, not limits. If you’re in South West London, we can help.
What we do in South West London- Care needs assessments at home
- Hospital discharge support
- Care home searches and visits
- NHS Continuing Healthcare support
What it costsFree first call
After that, fixed, published prices – agreed in writing before any work starts.
See our prices →
How fastQuick call-back
We call you back promptly – the next working day if you contact us out of hours. If it’s urgent, tell us.
Urgent help →
Your path to the right care
- Free call20 minutes, no obligation
- Written noteYour next steps, in writing
- Assessment or supportIn person or by video
- A clear planCare, funding and next steps
About care in South West London
Who is responsible locally
Adult social care is run borough by borough – in south west London that means Wandsworth, Merton, Richmond, Kingston, Sutton and Croydon. NHS Continuing Healthcare is managed by NHS South West London, the integrated care board for these boroughs. We know how these teams work, and we can sit alongside you at assessments and meetings.
Hospitals and discharge
The main hospitals are St George’s Hospital in Tooting, Kingston Hospital, St Helier Hospital in Carshalton, Croydon University Hospital and, for Richmond and Twickenham, West Middlesex University Hospital. If someone is being discharged, we can help you understand the options, check the plan is safe and make sure the right assessments happen.
Choosing a care home or care at home
We research and visit homes and providers independently, and we are not paid by any of them. That is the difference between a recommendation and an advertisement.
Paying for care
We explain how the council means test works, whether NHS funding could apply, and what the real weekly cost is likely to be – before you commit to anything.
Common questions about South West London
Do you cover my town in South West London?
Yes. The towns above are examples, not limits – we help families across the whole of South West London, in person and by phone or video.
Can you help when someone is leaving hospital in Tooting, Kingston, Carshalton or Croydon?
Yes. Hospital discharge is one of the most common reasons families call us. We can help you understand the discharge plan, the funding position and the care options, and make sure the right assessments are done.
Do you charge travel costs in South West London?
Within 35 miles of our Eastbourne base, the price you see is the price you pay. Further out, there is a fixed travel fee, quoted before you book – so you know the full cost up front.
Do you take commission from care homes or agencies?
No. We take no commission or referral fee from any care provider, ever. You pay us, and only us, so our advice stays independent.
Can you help if I live far away from my relative?
Yes. That is one of the most common situations we deal with. We can be in the room while you join by phone or video.
General information only, not legal or regulated financial advice. Where regulated advice is needed, we will tell you and point you to the right professional.
