Care advice in Surrey
Independent care guidance, needs assessments and advocacy for families across Surrey – in person at home, in hospital or in a care home, and by phone or video.
Areas we cover in Surrey
Don’t see your town? These are examples, not limits. If you’re in Surrey, we can help.
What we do in Surrey- Care needs assessments at home
- Hospital discharge support
- Care home searches and visits
- NHS Continuing Healthcare support
What it costsFree first call
After that, fixed, published prices – agreed in writing before any work starts.
See our prices →
How fastQuick call-back
We call you back promptly – the next working day if you contact us out of hours. If it’s urgent, tell us.
Urgent help →
Your path to the right care
- Free call20 minutes, no obligation
- Written noteYour next steps, in writing
- Assessment or supportIn person or by video
- A clear planCare, funding and next steps
About care in Surrey
Who is responsible locally
Adult social care assessments and funding are run by Surrey County Council. NHS Continuing Healthcare is managed by NHS Surrey and Sussex, the integrated care board formed in April 2026, which now covers the whole county. We know how these teams work, and we can sit alongside you at assessments and meetings.
Hospitals and discharge
The main hospitals are the Royal Surrey County Hospital in Guildford, St Peter’s Hospital in Chertsey, East Surrey Hospital in Redhill, Epsom Hospital and Frimley Park Hospital. If someone is being discharged, we can help you understand the options, check the plan is safe and make sure the right assessments happen.
Choosing a care home or care at home
We research and visit homes and providers independently, and we are not paid by any of them. That is the difference between a recommendation and an advertisement.
Paying for care
We explain how the council means test works, whether NHS funding could apply, and what the real weekly cost is likely to be – before you commit to anything.
Common questions about Surrey
Do you cover my town in Surrey?
Yes. The towns above are examples, not limits – we help families across the whole of Surrey, in person and by phone or video.
Can you help when someone is leaving hospital in Guildford, Chertsey, Redhill, Epsom or Frimley?
Yes. Hospital discharge is one of the most common reasons families call us. We can help you understand the discharge plan, the funding position and the care options, and make sure the right assessments are done.
Do you charge travel costs in Surrey?
Within 35 miles of our Eastbourne base, the price you see is the price you pay. Further out, there is a fixed travel fee, quoted before you book – so you know the full cost up front.
Do you take commission from care homes or agencies?
No. We take no commission or referral fee from any care provider, ever. You pay us, and only us, so our advice stays independent.
Can you help if I live far away from my relative?
Yes. That is one of the most common situations we deal with. We can be in the room while you join by phone or video.
General information only, not legal or regulated financial advice. Where regulated advice is needed, we will tell you and point you to the right professional.
