Ask an Expert
£95 VAT included
- 30 minutes by phone or video
- Any care question, answered properly
- Short written note the same day
Independent health & social care experts
Clear answers about care, and a team in your corner.
We help families work out what care is needed, who should be paying for it, and what to do next. Then we do the hard parts with you: the assessments, the paperwork, the meetings.
Google reviewsRead what families sayComing out of hospital, or care needed this week?
Urgent requests are called back first, usually the same working day.
Start here · 1 minute
What’s happening right now?
Tap the one closest to you. We’ll show you the right next step.
Coming out of hospitalDischarge, rights, next 72 hoursCan’t cope at homeHome care, live-in or a care homeWorried about the costWho pays, and protecting the homeNHS funding refused or reviewedContinuing Healthcare and appealsChoosing a care homeShortlist, visits, the contractCare is going wrongNotice to leave, safety, complaints
Health & social care expertsNo commission from providersPrices published in fullWritten note after every call
Fixed prices, quick to arrange
Quick help, today
Small, fixed-price pieces of expert help. No forms, no waiting list.
Document Check
£195 VAT included
- Send us one document: a funding decision, discharge plan, care plan or care home contract
- We tell you in writing what’s right, what’s wrong and what to do
Meeting Prep
£245 VAT included
- 45-minute call before a funding, discharge or best-interests meeting
- A one-page brief: what to say, what to ask, what not to agree to
Need more help afterwards? We take what you’ve paid off any bigger service booked within 30 days.
How it works
Four steps, and a written plan at every one
1
Free 20-minute call
Tell us what’s happening. We’ll say plainly whether we can help, and how.
2
One fixed price
You see the price before anything starts. No hourly bills, no surprises.
3
We do the work
Assessments, reports, letters and meetings, done by the right professional.
4
Stay close, or stop
Keep us on as your Care Partner, or come back whenever you need us.
Why families choose us
Most care advice is selling you something. Ours isn’t.
We are paid by you, and only by you, so the advice is about what’s right for your family.
No commission, ever
We never take money from care homes or agencies for placing someone.
A clinical team
A team of health and social care experts, with specialists brought in when a case needs them.
Prices you can see
Every fee published, VAT included, agreed before we start.
Everything in writing
Notes, plans and reports you can show the NHS, the council or the family.
How we help
Help for the decision in front of you
PLAN£285
Care Plan Call
An hour with one of our team and a written care plan within 3 working days.
Find out more →ASSESS£1,725
Care Needs Assessment
We visit and write the report the NHS and the council read.
Find out more →CHOOSE£1,650
Find the Right Care
Shortlist, visits with you, and the contract checked before you sign.
Find out more →FUNDINGfrom £2,150
NHS Funding Support
Continuing Healthcare and Section 117: reviews, assessments and appeals.
Find out more →ONGOING£285 / month
Care Partner
A named adviser keeping an eye on things. Cancel any month.
Find out more →FREE£0
Free care checks
NHS funding, care costs, hospital discharge. Answers on screen, nothing stored.
Start a check →All prices include VAT. Solicitors, deputies and care providers: see professional services.
Care that fits the person, not the other way round
Staying at home with the right support, live-in care, or a care home that’s properly checked. We look at every option with you, and we’re paid only by you.
See how we helpOur team
One team, every angle covered
Nursing
Registered nurses, including mental health, lead every case. A nurse specialist and a health visitor join when needed.
Psychology & behaviour
A clinical psychologist, a behaviour analyst and a positive behaviour support practitioner for complex needs.
Therapy & rehabilitation
A physiotherapist and a speech and language therapist for mobility, swallowing and communication.
Medical, law & money*
A private GP, plus care law specialists, will writers and regulated financial advisers.
Specialist clinical input is included in our fixed prices. *Legal and financial services are provided by independent, regulated partners, who contract with you directly and charge separately. My Care Direction does not give legal or regulated financial advice.
What families say
Google reviews
Reviews are published on our Google Business Profile, where we cannot edit or remove them.
Questions families ask
Is the first call really free?
Yes. Twenty minutes, by phone, with no obligation. You’ll get a short written note of the next steps afterwards.
What’s the difference between “Quick help” and your main services?
Quick help is a single, small piece of work we can usually arrange straight away. Our main services are bigger jobs, such as a full care needs assessment or an NHS funding appeal. If you move on to one within 30 days, we take what you’ve already paid off the price.
Do you take commission from care homes?
No, never. We are paid only by the families we help, so our advice is independent.
Can you help if we’re not near Eastbourne?
Yes. Most of our work, including calls, document checks and funding support, is done remotely across England. Home visits are mainly in Sussex, and further afield by arrangement.
Can you guarantee NHS funding?
No one honestly can. Decisions on NHS funding are made by the NHS. What we can do is make sure the person’s needs are properly evidenced and the process is followed fairly.
How do I pay?
We agree the price in writing first and payment is taken before the work begins.
Coming home from hospital?
Know your rights before anyone asks you to sign or agree to a placement.
Still weighing things up?
Free plain-English guides and checks: paying for care, NHS funding, choosing a care home.