Independent · no commission from any care provider · fees published
Professionals
What families and professionals say – and how we make sure it is real
We ask every client for a review at the end of a case, on Google, where we cannot edit or remove what is written. Nothing on this page is written by us. Where reviews are quoted, they link to the original.
Read them where they are published
Reviews are published on our Google Business Profile, where we cannot edit or remove them.
Every review is written by a client and published on our Google Business Profile, where it stays exactly as written.
The kinds of outcome we work towards
The cases below are illustrative composites, not accounts of individual clients: they describe the shape of the work and the typical outcome for each service, with no real names, places or figures. Individual outcomes depend on the records and the decision-makers, and we do not guarantee any of them.
A refused Decision Support Tool
A family sends the DST and the decision letter. The Expert Analysis finds two domains under-scored against the care records and the four characteristics not addressed. The written challenge goes to local resolution; the ICB reconvenes and eligibility is agreed from the original assessment date, with fees refunded from then.
Section 117 wrongly charged
A resident detained under section 3 years earlier has been invoiced for a care home placement since. The section 117 check establishes the aftercare entitlement in writing; the challenge letter goes to the ICB and council; the invoices stop and the fees paid are recovered.
A blocked house sale
A solicitor cannot complete because nobody will assess capacity. A single-decision assessment by video within a week, a two-stage record to the Code, and the transaction proceeds – or, where capacity is lacking, a COP3 that lets the deputyship application go in.
A placement in crisis
A notice to leave after ‘behaviour’. A nurse-led review finds untreated pain and a medication change; a behaviour plan and staff training follow, the notice is withdrawn, and the placement lasts.
Judge us by the written note after the free call.
Twenty minutes, and you keep the note whatever you decide.
No pressure. No care-provider commissions. A written next-step note after every free call.