Sixty to ninety minutes, and a written plan you can actually follow.
A structured, in-depth consultation with a registered nurse, followed by a written summary, a personalised resource list and a clear action plan. For families who have moved past “where do we start” and now need to decide something.
Thorough advice you can act on
This is more than a conversation. The Care Guidance Call is a structured consultation of 60 to 90 minutes, designed so that you finish with a written plan rather than a head full of new information you cannot hold on to.
We explore the situation properly: what has changed, what care needs actually exist, what is already in place and whether it is working, who is involved in the decision, what the money looks like, and what has already been tried. Then we set out the realistic options, explain the trade-offs honestly, and put the recommended next steps in order.
How it differs from the free call
The free 20-minute call is diagnostic. Its job is to work out what is going on and point you in a direction. The Care Guidance Call is the work itself: long enough to go through a complex situation in detail, and it ends with a document. You do not have to have had the free call first, though many people do.
When this is the right service
It suits situations where the problem is not a single question but a tangle of them — care needs, money, family disagreement, an imminent hospital discharge, a placement that is not working, or a decision that keeps being postponed because nobody feels informed enough to make it.
What it will not do
It is not a care search: we will explain how to evaluate providers, but building a matched shortlist is the Care Search Consultation. It is not a formal assessment for legal or funding purposes: that is the Care Needs Assessment. And it does not include ongoing case management, although you can come back for further work at any time.
- You have had the free call and want detailed guidance
- The situation is complex and involves care, money and family together
- You are arranging care from a distance and need to understand every option
- A hospital discharge is coming and you need to be prepared for it
- You want an independent view before making a major, expensive decision
- You are an attorney, deputy or professional acting for somebody else
- Siblings disagree and you need one clear, neutral written account
What you get for £396
Everything below is included in the fixed fee. Nothing is charged separately.
In-depth consultation
60–90 minutes exploring needs, preferences, current arrangements, funding position and family circumstances in full.
Written summary
A personalised written record of the discussion, the options and our recommendations, usually within 48 hours.
Resource list
Curated signposting to the relevant local and national organisations, benefits, schemes and services for your situation.
Action plan
Ordered, practical next steps — what to do, who to contact and in what sequence — that you can work through at your own pace.
Written summary target: within 48 hours
From booking to written plan
Book
Get in touch and we agree a time. Tell us in a few lines what the situation is so we can prepare.
Prepare
We send a short list of things worth having to hand. Nothing is compulsory, but it makes the call go further.
The consultation
60–90 minutes by telephone or video. Other family members are welcome to join.
Your written plan
The summary, resource list and action plan arrive by email, usually within 48 hours.
What is useful to have ready
If you can, gather the basics before the call: a short history of what has changed and when; any recent hospital or GP correspondence; details of any assessment already carried out by the NHS or the local authority; what care is currently in place and what it costs; a rough picture of savings, property and income; and whether anybody holds a lasting power of attorney or deputyship. If some of that is missing, we will work with what you have.
What the document actually contains
The written plan is the part families come back to. It is written so that somebody who was not on the call can pick it up and understand it.
- A plain-English summary of the situation as we understood it
- The care needs identified, and what level and type of care they point to
- The realistic options, with the honest advantages and drawbacks of each
- The funding routes worth pursuing, and which we would pursue first
- Anything that looks like it has been missed, refused or never offered
- Ordered next steps, with who should do what
- Signposting to the relevant organisations, benefits and local services
- Anything we recommend keeping under review, and roughly when
“After our Care Guidance Call, I finally felt like someone had listened and actually helped me understand what was possible. I had a plan I could follow.”
Care Guidance Call: your questions
How long does the call take?
Between 60 and 90 minutes, depending on how complex the situation is. We confirm the expected length when you book, and the fee does not change if it runs to the longer end.
When will I receive the written summary?
Usually within 48 hours of the call, by email. It includes the summary, the resource list and the action plan.
Do I need to have had the free call first?
No. If you already have a clear picture of the situation and want detailed guidance, you can book the Care Guidance Call directly.
Is this available across the UK?
Yes. The consultation is by telephone or video and is available anywhere in England and Wales, and more widely by arrangement. See areas we cover.
Can several family members join?
Yes, and we encourage it where a decision has to be shared. Everybody hears the same information at the same time, and the written plan then gives you a common reference point.
Will you tell us which care home to choose?
Not on this call. We will explain how to judge providers and what to ask. Building a matched shortlist with availability, ratings and real fees is the Care Search Consultation.
Can you cover NHS Continuing Healthcare in the call?
We can explain how it works and give an initial view on whether it is worth pursuing. A records review with a written eligibility opinion is the separate CHC Review.
Is the fee really fixed?
Yes. £396 covers the consultation and every part of the written output. There is no hourly billing and nothing is added afterwards.
What if we need more help after the plan?
You can book any other service at its published price, or take out Care Partner Membership if you would rather have ongoing support as things change.
Can the call be used for a professional matter?
Yes. Attorneys, deputies, solicitors and financial advisers use it regularly. Where a formal written report is required instead, see for professionals.
Related services
Care Needs Assessment
An independent, written assessment for care planning, funding or legal purposes.
Care Search Consultation
A tailored shortlist of providers with availability, ratings and real fees.
Funding Entitlement Check
A written summary of the funding and benefits you may be entitled to.
You don’t need to know which service you need.
Just tell us what’s happening.
No pressure. No care-provider commissions. Just a conversation about what may help.Independent · no commission from any care provider · fees published
Professionals