Independent · no commission from any care provider · fees published
Professionals
The carer can’t carry on. That is a care need, and it changes what the council must do.
A husband who has stopped sleeping, a daughter who has used every day of leave, a neighbour who has quietly been doing everything. When the carer breaks, the person they care for becomes an urgent case whether or not anyone has said so. Here is what you can ask for today, and what we can do this week.
Three phone calls, in this order
Adult social care – “urgent”
Say the carer can no longer provide care and the person is at risk. Ask for an urgent needs assessment and a carer’s assessment, and note the time and name.
The GP
If the carer is unwell, they need to be seen. If the person cared for has changed suddenly, so do they – infection and medication are the usual culprits.
Us, if you want a nurse in the loop
Twenty minutes free. We tell you what to ask for, what to refuse, and whether a respite place, a care package or a placement is the right week-one answer.
What this is not
- Not a substitute for the council’s duty to assess and to meet urgent need.
- Not care provision – we do not send carers; we get the right ones sent.
- Not the place for a safeguarding concern: contact the adult safeguarding team, then us.
What we can do inside seven days
Ninety minutes on the whole picture, then the plan: respite, a package or a placement, who pays, and the order to do things in.
The document the council, a provider or a funding panel needs. Visit within seven days.
A shortlist with real availability – including respite beds – within five working days.
You have carried it long enough. Let a nurse carry the next bit.
Free 20-minute call, same or next working day.
No pressure. No care-provider commissions. A written next-step note after every free call.