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URGENT · THE HOME IS CLOSING, OR THE AGENCY HAS FAILED

The home is closing, or the agency has stopped coming. What the council owes you, and what to do in the next 48 hours.

Care homes close and agencies fail – usually with weeks of notice, sometimes with none. The Care Act puts a duty on the council to make sure needs continue to be met when a provider fails, whoever was paying. Here is what that means, and how to turn a forced move into a better placement.

Written by Francis, co-founder · registered mental health nurseReviewed by Samantha, co-founderLast reviewed 11 September 2026Sources: Care Act statutory guidance, NHS, our editorial standards
Get help nowCompare the alternatives
The council must act – even for self-fundersSection 48 of the Care Act. Ring adult social care today and say the provider is failing.
A move is a care eventMoves harm frail people. A moving plan, familiar staff and a settling-in period are things you can insist on.
Do not sign in the car parkAny new contract gets read first. We do it in two working days.
48 HOURS

What to do first

1

Ring the council

Say the provider is closing or has failed and ask what they are doing under their Care Act duty. Ask for a named officer.

2

Get the records

Care plan, medication chart, the last three months of notes. They belong to the person, and they make the next placement safer.

3

Check the funding

If the NHS or council was paying, the funding follows the person. If self-funding, the closure is the moment to check CHC and Section 117 – a change of placement triggers a reassessment.

4

Choose, don’t accept

The council will offer what has a bed. A shortlist of homes that suit the person is a better starting point – we can produce one in five working days.

If the agency has simply stoppedMissed visits are a safeguarding matter as well as a contract one. Ring the council’s adult social care team, then the CQC. Keep a note of every missed visit with the time.

What this is not

  • Not a placement service paid by homes – no commission, so the shortlist is honest.
  • Not a substitute for the council’s duty; we make sure it is discharged properly.
THIS WEEK

What we do

Care search consultation
£795 exc. VAT · £954 inc. VAT

A shortlist with real availability, fees and the CQC picture, in five working days – faster where a closure date is fixed.

Assisted care home visits
£1,854 exc. VAT · £2,225 inc. VAT

Accompanied visits at three times of day, the scorecard, and a written summary of every home seen.

Care home contract & fee review
£425 exc. VAT · £510 inc. VAT

The new contract read before it is signed. Included in the search and visits packages.

Our standards. NMC-registered nurse · professional indemnity insured · no commission from any provider · not legal or FCA-regulated financial adviceWhat we are, and what we are not →

A forced move can still be a good move.

Free 20-minute call; shortlist in five working days.

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